This Refund Policy explains how refunds work for swiads. It should be read together with our Terms of Service.
1. Beta period
During the early waitlist / beta period, access may be free or complimentary. If you have not been charged, there is nothing to refund. Beta features may change or end without a refund obligation for unpaid access.
2. Paid plans (when available)
When commercial plans launch, the following will apply unless a checkout page states otherwise:
- Monthly plans: You may request a refund within 7 days of the initial charge if the Service materially failed to provide the core features advertised at purchase and we could not resolve the issue after you contacted support.
- Annual plans: You may request a refund within 14 days of the initial annual charge under the same conditions.
- Renewals: Renewal charges are generally non-refundable once the renewal period has started, except where required by law.
- Partial periods: We do not typically prorate refunds for unused time after the refund window closes.
3. Non-refundable situations
Unless required by law, refunds are not available for:
- Change of mind after the refund window.
- Issues caused by unsupported browsers, blocked extensions, or third-party platform changes outside our control.
- Violation of our Terms of Service or abuse of the Services.
- Charges made with incorrect account details you provided.
4. How to request a refund
Email support@swiads.com with:
- The email used for purchase or waitlist
- Date of charge and last four digits of the payment method if available
- A short description of the issue
We aim to respond within a few business days. Approved refunds are issued to the original payment method and may take several business days to appear, depending on your provider.
5. Chargebacks
Please contact us before filing a chargeback so we can help. Fraudulent or abusive chargebacks may result in suspension of access.
6. Consumer rights
Nothing in this Policy limits rights that cannot be waived under applicable consumer law in your jurisdiction.
7. Changes
We may update this Policy when pricing or billing practices change. The “Last updated” date will be revised on this page.